Open to new opportunities

SLJUSTE.IT

IT Support Specialist Β· Help Desk Β· Systems & Security

IT professional with 4+ years across help desk support, system administration, identity/user management, networking, and cybersecurity. I keep users productive and systems secure β€” from resetting accounts and imaging endpoints to managing Active Directory, hardening security, and running vulnerability assessments.

Help Desk Technician User / Identity Admin Junior System Admin Junior Network Admin IT Security
Scott Lejuste, IT Support Specialist
4+
Years in IT
5
Organizations Supported
30+
Daily Tickets Resolved
95%
SLA Compliance

About Me

I'm an IT support professional based in Altamonte Springs, FL, with hands-on experience supporting users and infrastructure across financial, healthcare, hospitality, and enterprise environments. I'm comfortable on the front line of a help desk and growing fast into system, network, and security administration.

My day-to-day has spanned Active Directory and Microsoft Entra ID administration, MFA and account provisioning, endpoint imaging, VPN and connectivity troubleshooting, and security tooling like Rapid7, SentinelOne, and Blackpoint. I back that up with an active home lab running Proxmox, TrueNAS, OpenMediaVault, and Docker β€” where I practice container management, server configuration, and threat detection with Wazuh, Kali Linux, and nmap.

  • Currently pursuing CompTIA Security+
  • Google IT Support Professional Certificate
  • Open to roles in Central Florida & remote

Technical Skills

Identity & Cloud

Active Directory Microsoft Entra ID Office 365 Admin MFA (Duo) User Provisioning Keeper Mimecast Mailprotector

Networking & Security

SentinelOne Blackpoint SonicWall / NetExtender pfSense OPNsense Cisco AnyConnect VPN Meraki UniFi Ubiquiti WAP Rapid7 Wazuh BitLocker nmap Kali Linux

Infrastructure & Virtualization

Datto Backup Server Administration VMware Hyper-V Proxmox TrueNAS Synology NAS OpenMediaVault Docker Linux (Ubuntu/Debian)

Support & Operations

ServiceNow Jira Syncro ManageEngine IT Glue MDM Mitel RingCentral 3CX Phone Workstation Imaging A/V Setup

Education & Certifications

  • CompTIA Security+ In Progress
  • Google IT Support Professional Certificate
    Coursera
  • High School Diploma
    Collège Bird, Port-au-Prince, Haiti

Work Experience

Help Desk Technician (Contractor)
Turner Techtronics β€” Orlando, FL Β· Client: Fortna Inc.
  • Provisioned and managed user accounts, including password resets, account unlocks, and MFA setup/troubleshooting with Duo.
  • Administered enterprise security tools β€” Mimecast email protection, Zscaler, and Cisco AnyConnect VPN β€” for secure remote access.
  • Provided specialized support for the Autodesk suite: AutoCAD, Navisworks, Vault, and Demo3D.
  • Onboarded hardware by joining devices to the domain, mapping network drives, and troubleshooting connectivity.
  • Managed Azure distribution groups, resolved Linux server issues, and processed GitHub access requests.
Help Desk Technician
Addition Financial β€” Lake Mary, FL
  • Resolved 30+ daily hardware, software, and network tickets via phone, email, and remote tools at a 95% SLA compliance rate.
  • Managed Active Directory accounts, Microsoft Entra ID groups, and MFA configurations to streamline and secure access.
  • Conducted vulnerability assessments with Rapid7 and deployed patches to remediate identified risks.
  • Mentored junior technicians and trained staff on troubleshooting best practices to drive process improvements.
Tier II Help Desk Support
Hilton β€” Orlando, FL
  • Delivered Tier II remote support using VNC and ManageEngine β€” workstation imaging, device setups, and escalated application issues.
  • Managed Active Directory accounts, Office 365 apps, and Cisco AnyConnect VPN access.
  • Supported Mitel desk phones, printers, laptops, desktops, and iOS devices, and partnered with the network team on port patching.
Help Desk Specialist
Aspire Health Partners β€” Orlando, FL
  • Troubleshot technical issues and applied security protocols to maintain reliable daily operations.
  • Imaged and configured laptops, desktops, iOS devices, and workstations; provided remote support via VNC and ManageEngine.
  • Administered Active Directory, Office 365, Cisco AnyConnect VPN, and Mitel phones; coordinated network resource access.
Desktop Technician
Acara Solutions β€” Melbourne, FL
  • Delivered support across Windows and Mac environments, handling user provisioning and connectivity troubleshooting.
  • Managed Active Directory password resets and account support; assisted users with Outlook, Teams, OneDrive, and VPN.
  • Processed BitLocker recovery requests and applied security protocols to keep devices compliant.

Freelance IT Support

Small business or solo operator who needs an extra set of hands? I take on remote IT projects and on-call support. Here's where I can help.

Help Desk & End-User Support

  • Remote Troubleshooting: Software, connectivity, and day-to-day issues resolved quickly over remote tools.
  • Device Setup & Imaging: New laptop/desktop provisioning, configuration, and onboarding for Windows & macOS.
  • Email & Microsoft 365: Mailbox setup, Outlook/Teams/OneDrive support, and license management.

Identity & Accounts

  • User Administration: Account provisioning, password resets, and offboarding in Active Directory & Microsoft Entra ID.
  • MFA & Access: Multi-factor authentication rollout and troubleshooting to lock down sign-ins.
  • Groups & Permissions: Distribution groups, shared mailboxes, and file-access cleanup.

Security & Backup

  • Vulnerability Checks: Scanning and patch remediation to reduce risk (Rapid7 / Wazuh experience).
  • Endpoint Protection: EDR agent deployment and alert monitoring (SentinelOne, Blackpoint).
  • Backup Monitoring: Verifying backups and BitLocker recovery so data stays safe.

Network & Home Lab

  • Connectivity Troubleshooting: VPN (Cisco AnyConnect, SonicWall), Wi-Fi, and network access issues.
  • Virtualization & Self-Hosting: Proxmox, Docker, TrueNAS, and home-server setup and tuning.
  • System Health Checks: Updates, disk space, and maintenance to keep machines running clean.

Let's talk.

Whether you're a recruiter with a role in mind or a business owner who needs IT help, reach out directly or send a message and I'll get back to you quickly.

  • Location
    Altamonte Springs, FL Β· Orlando area / Remote

Get in Touch